A Bit About Lisa A Morgan
Lisa has delivered change programs for over 25 years and has led business transformation initiatives in service oriented industries like banking, government, media, telecommunications and healthcare and in asset-intensive industries like mining, oil and gas, utilities, logistics, transport and infrastructure.
Lisa has deep experience in leading change and transition initiatives brought about as a result of mergers, acquisitions, shifts in organizational culture or the integration of digital, automation, robotics or AI driven solutions. She has worked with some of the largest and most respected organizations designing and delivering enterprise-wide change programs in complex, multi-stakeholder environments in Canada, Australia, Asia and Africa.
She brings deep expertise in business transformation and change management, strategy, operational efficiency, operating model redesign and cultural transformation and organizational effectiveness.
Lisa leverages her experience and unleashes the brilliance in your organization to ensure you achieve business transformations that stick.
Lisa partners with organizations and leaders to turn friction into flow. She helps you achieve results and guides your teams to communicate better, strengthen accountability, and bring new possibilities to life.
Once understanding your capability, capacity and transformational requirements, Lisa will work together with you to design strategies and solutions that help to realize your potential and achieve your desired outcomes.
In the words of one of her clients, a Mining & Resources Executive in Australia - “Lisa is a provocative and insightful facilitator of cultural change in challenging and complex environments. Her unique ability to see the whole system and guide organizations through the barriers in a human centred way makes her a phenomenal strategist and leader.”
Some of the organizations I've partnered with in the achievement of their transformations
Why I do this work
1. Leading organizational change that sticks and shapes an organization's future
If you have done research, you know that it is a commonly held belief that a large majority of transformations efforts aren't successful. If you include sustainability, business readiness and collective ownership as indicators of success the results would be even more alarming.
In a world where change is happening constantly and it is getting faster and more complex, the implications of this lack of success is something to be very concerned about,
As I reflect on my career, I've played a part in some pretty amazing organizational transformations and achieved many great outcomes in different sectors and industries. If I'm honest though, I'd have to admit that in most cases the transformations took too long, cost too much or brought about difficult operational or leadership realities that the organization was left needing to resolve. In some cases, deeply imbedded practices or ways of working pushed against the future state and prevented the transformation from sticking.
This is what I call the OX Blue Zone. The operational, leadership and cultural norms that either enable or prevent transformation.
When transformation is successful, without fail, it is because the leaders and organization were ready, capable and willing to embark on the change. They may not fully understood the needs or the impacts, but they understand that standing still or ignoring the rationale for change is not an option. They partner closely with business areas and solicit the voice of those who will be holding the ball in the future state.
Sadly, this kind of leadership and transformation isn't common practice. Organizations still rely on a 'done to you or for you' approach more than a 'done with you' approach to transformation.
It is my goal to solve some of the common systemic challenges that exist when organizations go through change and I want to work together with organizations to prevent them from being ongoing challenges.
I look forward to connecting with you to talk more about how your business transformation can be achieved in a way that unleashes your organization's brilliance now and in the future.
2. Solving common challenges that prevent successful change
Operational practices & organizational systems don't align
What it looks like:
Organizational and operational systems and practices don't enable business transformation, they focus primarily on results and delivery management that does not prepare the organization for the future state.
A SOLUTION TO CONSIDER
The Organizational Experience (OX) Blue Zone between what you aspire to achieve and what you actually achieve. It is about ensuring you have leaders ready and your organization clear and ready for the degree of change they are about to embark on.
The OX Index helps you determine how ready you are and the extent to which your organizational norms, systems and practices are likely to hinder or enable success.
With increased understanding you are better able to ensure the organization is focussing on the true implications of the transformation. You will be able to do what is necessary to be certain that the change can be sustained and led by the leaders and teams that are left holding the accountability for operating effectively in the future state.
Services: OX Index, Understand, Unlock and Unleash Strategy development
Leaders are Misaligned or Lack clarity and Commitment
What it looks like:
Leaders and teams are misaligned and not effectively working together to achieve results. They are siloed and focussed on their own needs instead of the requirements of transformation.
A SOLUTION TO CONSIDER
I work with teams to be better aligned, communicate better, strengthen accountability, and bring new possibilities to life. Team Brilliance engagements are customized to your needs - once I understand where you are and what challenges need to be unlocked I can work with you to unleash the potential of your team.
I've been leading business transformations for over 20 years (through the dot.com era, down-sizing, outsourcing, the GFC, global acquisitions and mergers, pandemics, social reforms, automation and now AI readiness and digital integrations).
Even so, I've never seen such complex change happening at such a rapid pace. If leaders aren't already reflecting on their requirements for transformation, they are being required to consider it now. I can assist in this process of scope, strategy, impact and alignment.
Services: Team Brilliance sessions, facilitation, mentoring/coaching and strategy development.
Transformational Leadership Capability Lacking
What it looks like:
The lack of Transformational Leadership capability in organizations means that work is getting done and leaders are leading but the organization is not being adequately prepared for the future state.
A SOLUTION TO CONSIDER
I believe transformational leaders must create the conditions for success and it requires more than just delivery management, it requires the creation of an organizational experience (OX) that enables the achievement of sustainable and impactful results.
Transformational leadership, or what I call Leading Brilliance, requires Intention, Insight, Integrity, Influence and Impact. We can work together to build these attributes more deeply into your already established leadership toolkit. With these attributes you'll be better able to lead transformations successfully and have your teams fully engaged.
Services: Leading Brilliance training, Mentoring/Coaching, Advisory and Consulting Services
Change Capability and Practices are Immature or Inadequate
What it looks like:
Change management occurs too late in the process and change practices often focus more on communication and training rather than business readiness and organizational transformation.
A SOLUTION TO CONSIDER
A large majority of my career has been focussed on leading change in organizations. Over the many years and experiences I've established what I believe to be a playbook that fills in some of the gaps that often exist when leading transformation.
The Unleashing Brilliance transformational change playbook encapsulates the many insights gained from many wins and a few significant losses. It enables transformation programs to be better aligned and better integrated when it comes to the delivery engines of transformation.
Services: Unleashing Brilliance Playbook Training, Mentoring membership or 1:1 coaching and advisory or delivery support.
Book a Discovery Call
I'd like to learn more about your needs
It would be great to have a conversation with you to better understand the challenges you are facing and look at various options of how you can lead your organization through your upcoming transformations.
What about your upcoming business transformation is proving to be your biggest challenge? Let's catch up.
Need more information?
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Partnering with you on your transformation journey with support, guidance and tailored solutions.